Refund policy

Return & Refund Policy

At Belle Trouvaille, we carefully select vintage, antique, pre-owned, and one-of-a-kind pieces for your home. Because many of our items are vintage or antique, normal signs of age, use, patina, wear, and character are part of their charm and are not considered defects.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, the item must be returned in the same condition in which it was received. Items must not be used, altered, damaged, or otherwise changed after delivery.

Customers are responsible for contacting us before returning an item. Please contact us at snow@thebelletrouvaille.com with your order number and reason for the return.

Return Shipping

The customer is responsible for the cost of return shipping unless the item arrived damaged, defective, or was incorrectly described or shipped by Belle Trouvaille.

Original shipping charges are non-refundable.

We strongly recommend using a shipping service that provides tracking and insurance. Belle Trouvaille is not responsible for items lost or damaged during a customer-arranged return shipment.

Vintage & Antique Items

Many of our pieces are vintage, antique, pre-owned, or one-of-a-kind. These items may have natural signs of age including, but not limited to, minor scratches, discoloration, patina, crazing, wear, small imperfections, or variations consistent with their age and history.

We make every effort to accurately photograph and describe the condition of each item. Please carefully review the photographs, measurements, description, and condition information before purchasing.

Normal age-related characteristics that have been disclosed in the listing are not considered defects.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the item, packaging, and shipping label.

Please retain all original packaging until the matter has been resolved, as photographs and packaging may be required for a shipping claim.

Non-Returnable Items

Items that have been used, altered, damaged after delivery, or returned in a condition different from when shipped may not be eligible for a refund.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process the refund.

Furniture & Large Items

Large furniture and over-sized items may have special delivery, pickup, or return requirements. Any special return conditions will be stated in the individual product listing.

Questions

If you have questions about an item before purchasing, please contact us. We are happy to provide additional information, measurements, photographs, or clarification whenever possible.