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Shipping Policy

Shipping at Belle Trouvaille

At Belle Trouvaille, we carefully package each order to help ensure your purchase arrives safely. Because many of our pieces are vintage, antique, fragile, one-of-a-kind, or pre-owned, shipping requirements may vary depending on the item.

Shipping options and estimated delivery times are displayed at checkout when available.

Standard Shipping

Most smaller items are shipped using our standard shipping service.

Orders generally ship within 1–3 business days and typically arrive within 3–5 business days after shipment, depending on the carrier and destination.

Once your order ships, you will receive tracking information when available.

Heavy & Oversized Items

Some antiques and vintage pieces, including heavier lamps, large decorative objects, and other oversized items, require additional packaging and special handling.

Shipping charges for these items may be based on the item's weight, dimensions, packaging requirements, and shipping requirements. Additional shipping charges may apply when the actual cost of delivery exceeds the amount collected at checkout.

For certain large or heavy items, we may contact you after purchase to arrange shipping and confirm the final delivery cost before the item is shipped.

We will not ship an oversized item without confirming any additional shipping charges with you first.

Furniture & Large Items

Furniture and other large pieces require special shipping arrangements.

Depending on the item and destination, options may include:

• Local pickup
• Local delivery
• Freight shipping
• White-glove or specialized delivery
• Customer-arranged transportation

The individual product listing will provide any special shipping or pickup information that applies to that item.

For furniture and exceptionally large items, please contact us before purchasing if you would like a shipping quote. We are happy to help determine the best shipping option for your location.

Local Pickup

Local pickup may be available for select furniture, large items, and other qualifying purchases.

When local pickup is available, it will be indicated on the product listing or at checkout.

Customers choosing pickup are responsible for providing appropriate transportation and assistance for large or heavy items unless other arrangements have been made with Belle Trouvaille.

Fragile & Antique Items

We take special care when packing fragile, antique, and one-of-a-kind items. Packaging materials and shipping methods may vary based on the item's age, construction, size, and fragility.

Because vintage and antique pieces can be irreplaceable, some items may require additional handling or specialized shipping.

Shipping Damage

Please inspect your package and item as soon as it arrives.

If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of:

• The item
• The shipping box and packaging
• Any visible damage
• The shipping label

Please retain all original packaging until the matter has been resolved, as photographs and packaging may be required to file a shipping claim.

Please see our Return & Refund Policy for additional information regarding damaged items and returns.

Incorrect or Undeliverable Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

Belle Trouvaille is not responsible for delays, additional shipping charges, or returned packages resulting from an incorrect or incomplete address provided by the customer.

Shipping Delays

Estimated delivery dates are provided by the shipping carrier and are not guaranteed. Delays may occur because of weather, carrier volume, holidays, mechanical issues, or circumstances beyond our control.

Questions About Shipping

If you have questions about shipping an item before purchasing, please contact us. We are happy to provide additional information or, when possible, provide a shipping quote for your location.

Email: snow@thebelletrouvaille.com